TERMS AND CONDITIONS

XO Maintenance is referred to herein as "Supplier"

Quotes and Purchase Orders:

• All quotes are valid for 90 calendar days.

• Unless otherwise specified all prices in EUR

• Unless otherwise specified are Incoterms 2020 - FCA Hov, Norway

• Unless otherwise specified all prices exclude shipping, admin fees and taxes.

• All purchase orders are fulfilled on a first-come, first-served basis.

• The prices payable by Buyer for goods to be supplied by Supplier will be specified in the Buyer's order.

• Supplier reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order is submitted and accepted)

Payment:

• All prices in EUR, unless otherwise specified.

• Unless otherwise agreed to, payment must be received prior to shipment of parts.

• Unless otherwise agreed to, payment or proof of payment must be sent to Supplier within 5 days.

  • Supplier reserves the right to cancel an order if the payment is not done within this period

  • Supplier reserves the right to deduct 25% of any payment received for a cancelled order to cover administration costs incurred

• ​All prices are subject to change without notice and are not guaranteed.

• Supplier accepts following forms of payment, Bank transfer and Credit Card(PayPal)

  • Bank Wire transfer is subject to a Wire Transfer Charge of EUR 30 / USD 30 that will be invoiced prior to shipping.

  • Credit Card purchases for over EUR 1500 / USD 1500 will have a 3% admin fee added to the transaction.

• The customer is required to make payment as agreed for items shipped in spite of damage or loss by carrier.

• Upon reasonable request by Supplier, Buyer shall provide copies of its most recent audited financial statements or other reasonable evidence of its financial capacity and such other information as Supplier reasonable requests to determine credit status or credits limits.

Taxes

• ​In addition to Purchase Price, the buyer is responsible for payment of all taxes, duties, tariffs that are or may be imposed from the sale of the product to the shipment/delivery of the product.

Shipping - Domestic and International:

• Supplier primarily uses its Buyers (DHL, UPS and or FedEx) account for shipping of parts to Buyer. Buyer is responsible for informing Supplier which service to use and whether shipment should be insured or not.

• Supplier has a DHL, UPS and FedEx account for standard shipments.

  • In the case where Supplier ships using its account, the shipping charges will be added to Buyers Pro-Forma Invoice and or to the Final Invoice, to be paid in accordance with Suppliers payment terms.

• Special Freight

  • If agreed to, Supplier can ship the parts using Buyers preferred carrier.

  • In this case the customer is responsible for organizing shipment and pickup.

  • In the case where Supplier ships using its account for Special Freight, the shipping charges will be added to Buyers Pro-Forma Invoice and or to the Final Invoice, to be paid in accordance with Suppliers payment terms.

• Unless otherwise agreed to, the customer is responsible for all freight and shipping costs, fee's, tax and duties related to the part.

• Claims for loss or damage during shipment must be made with the carrier by the customer (buyer).

• Quantity discrepancies and or any other discrepancies must be submitted within 24 hours of receipt.

Returns & Warranty - Domestic and International:

• Returns must have prior authorization and are subject to Supplier Policy.

• All products are considered non-returnable unless a written Failure Report is submitted within 30 days of receipt and accepted by Supplier.

• All products come with a 30 day fit, form and function warranty, provided that the part(s) have not been installed or used. All returned items must have "ALL" the documents, tags and packaging they were sent with.

• New, Overhauled and serviceable parts returned without original documentation, tags or packaging will be deducted loss of value and administrative time.

• Supplier is not responsible for the costs of return of goods to Supplier.

• Unless otherwise agreed to, administrative, bank and transfer charges, credit card fees, customs fees, duties and taxes will be deducted on the credit note.

Parts

• Supplier is not liable for damages arising out of the installation or use of the items delivered.

• Products are guaranteed to conform and comply with all specifications as per manufacturer original designs and applications.

Other:

• All sales are No Exchange, No Return unless otherwise stated or agreed upon by Supplier.

• Supplier reserves the right to change the terms, conditions, and notices on its website, its newsletter and all other forms (quote, sales order, invoice, credit note, etc.).

• Supplier, its directors, its employees cannot be held liable for any incidental or consequential damages to the customer, its agents or any 3rd party. The customer, its agents or any 3rd party holds Supplier, its directors, its employees harmless from and against any/all claims, losses, expenses, damages, causes of actions and liabilities of any kind.

Governing Law

• If deemed necessary, legal disputes shall be governed, interpreted, construed and enforced in accordance with the laws of Norway.

Force Majeure

• Supplier cannot be be liable for any failure to perform or deliver to the extent that any such failure arises from acts of God, war, civil insurrection or disruption, riots, government act or regulation, strikes, lockouts, labor disruption, cyber or hostile network attacks, inability to obtain raw or finished materials, inability to secure transport, or any cause beyond such party’s commercially reasonable control, including, but not limited to, late delivery to Supplier by the, manufacturer, maintenance center and or over-hauler. Supplier will not be liable for any damages to Buyer or any third party to any such delay.